Supplier Information

The thyssenkrupp companies expect suppliers and service providers to meet highest expectations. To us, the cornerstones of successful collaboration are the proven flexibility, customer orientation and transparency of our suppliers as well as their willingness to support thyssenkrupp processes and systems.
Supplier management and the digital mapping of processes in a web-based tool (SAP Ariba) is a core element of this.
This includes your registration as a thyssenkrupp supplier in the SAP Business Network/Ariba Network and the successful completion of one or several qualifications.
In this section, you will find instructions and manuals, help and answers to frequently asked questions to support you during the process.
Of course, your direct thyssenkrupp contact person is at your disposal.

Quick Guides

How to create a supplier contact in the Ariba Network
pdf | 237.00 kb
How to change contact data in the Ariba Network
pdf | 147.54 kb
Supplier Registration
pdf | 308.97 kb
Supplier Qualification
pdf | 332.59 kb

FAQ

You can either reply directly to the received mail or, if that does not work, use the message function in the SAP Business Network/Ariba Network.
To do this, please go to the questionnaire and use the "Write message" button.

Ariba is an SAP product; it is a cloud application that can be accessed easily online by you as thyssenkrupp suppliers. All you need is internet access.

Unfortunately, thyssenkrupp does not have control over the performance of the SAP Business Network/Ariba Network; if you need help with this or have any complaints, please contact the Ariba support.

Please contact Ariba Support to initiate the deletion of personal data from the SAP Business Network/Ariba Network.

If you cooperate with thyssenkrupp in the area of supplier management and provide documents and information, there are no costs for you. The same applies if you participate in a thyssenkrupp tender or eAuction. However, there are functionalities within the SAP Business Network/Ariba Network that are subject to a fee; SAP Ariba will inform you accordingly. You can find detailed information on this on the SAP Ariba website.

Please note that digital collaboration is an integral part of supplier management at thyssenkrupp.
If you decide not to complete the registration/qualification, your thyssenkrupp business partner will contact you and/or take appropriate actions.

For this purpose, the administrator of your SAP Business Network account/Ariba Network account can create a new contact. You can then forward the questionnaires flexibly to this contact. You will find detailed instructions on how to do this in the quick guides on this page.

The administrator of your SAP Business Network account/Ariba Network account can create your user or access permissions correctly and assign the questionnaires accordingly.

There can be two reasons for this:

1. you do not have permission to view the questionnaires; in this case please contact the administrator of your SAP Business Network account/ Ariba Network account.

2. you have an adblocker active; in this case please add an exception in the adblocker. You can find a corresponding help on this page in the Quick Guides section.

To transfer administrator rights, please contact Ariba Support.

To create new users in your SAP Business Network/Ariba Network account, please contact the administrator of your organization.

Please contact Ariba Support to initiate the deletion of personal data from the SAP Business Network/Ariba Network.

In the Quick Guides section of this page, you will find help on how to change contact information in the SAP Business Network/Ariba Network.

In the Quick Guides section of this page, you will find instructions on how to create a new user in the SAP Business Network/Ariba Network.

In cases like this you can reset your password on the login page of the SAP Business Network/Ariba Network; please pay attention to upper and lower case. If you encounter problems, please contact the Ariba Support.

You can always reach the SAP Business Network/Ariba Network directly online or use a search engine (e.g. Google). Search for the keyword "Ariba Sourcing Login".

Here you can find a list of supported browsers:
Microsoft Edge 32-bit
Chrome 54+ 64-bit
Mozilla Firefox 49+ 64-bit
Safari 9+ 64-bit
Mozilla Firefox 17+
Safari 5
Mobile Safari on iPad (iOS 6 or above)
Microsoft Edge Chromium 79+ 32-bit and 64-bit

This error message may appear if you use a dynamic IP address. The system interprets the changing IP address as a threat and automatically closes the web session.
Please contact your IT to ensure the use of a static IP address; this can only be implemented on your end.

In the Quick Guides section of this page you will find detailed registration assistance.

Please check once again if you have sent the questionnaire via the button "submit entire response" or if you used the button "Save". If you used the button "Save", please submit your answers once again via the button "Submit entore reponse"; afterwards you should not receive reminder notifications anymore.

If the reminder notifications refer to a certificate, please check if that certificate is expiring or has already expired and provide a current and valid certificate.

Contact the correct person in your company; the administrator of your account in the SAP Business Network/Ariba Network can give you access rights to the account. thyssenkrupp does not have access to this information.

If you are sure that your company does not have an account yet, you can proceed with the creation of your company account by clicking on the link in the third indent of the message.

Unfortunately thyssenkrupp is not able to link you to an Ariba Network ID/ANID. Please use the option to use an already existing account during the registration process. Here you can log in with your common credentials to link your ANID.

In this case, please use the possibility to log in with your common login credentials during the registration. In this step you can use your already established account and connect your ANID.

Please contact your thyssenkrupp contact who has sent out the questionnaires; this contact person is referenced in the email notification containing the invitation to register/participate in a qualification process.

Your questionnaire ist routed to the responsible thyssenkrupp employee; once a decision was made, you are notified by a system generated message.
In case you need further information, please contact your responsible thyssenkrupp contact person who was mentioned in the invitation to register/participate in a qualification process.

No, that is not possible. Answering the questionnaires via the SAP Business Network/Ariba Network is mandatory in order to sucessfully complete the process.

No, unfortunately this is not possible. Answering the questions/sending over required documentation via SAP Business Network/Ariba Network is necessary in order to successfully complete the process.

In such a case, please contact the corresponding thyssenkrupp employee - they can "request additional information" from you during the approval process. This will allow you to edit the questionnaire again and correct your error.

If the questionnaire is ready for modification, you have the possibility to click the "Revise Response" button within the questionnaire. After you have used this, you can modify the questionnaire and resubmit your answers for approval.

If the "Revise Response" button is not active, the questionnaire is with the thyssenkrupp employee for approval. In this case, please contact them directly and request a correction option.

Either you answer directly to the received mail or you use the button "Write message" in the questionnaire to which you have a question or need support.

If you can send the questionnaire without any problems, you have filled in everything correctly. Otherwise, the application will give you an error message.

If something is filled in incorrectly, the system will show you via a pop-up at the top of the screen - this will also take you to the correct field.

If the questionnaire is ready for modification, you have the possibility to click the "Revise Response" button within the questionnaire. After using it, you can modify the questionnaire and send your answers again for approval.

If you have any questions regarding the content, your thyssenkrupp contact person will be happy to help you. If you do not know this person, you will find the initiator of the registration or qualification in the notification emails you have received.

You are also welcome to use the "Write message" function within a questionnaire to contact the appropriate thyssenkrupp contact person.